At the moment things are clearly not going to plan, so I think I need to shake things up a bit. One of the ways of doing that is to force myself out of the rut of playing almost exclusively on PokerStars. It occurred to me that if that’s the way I was going I should check out the ‘get it free’ options for Holdem Manager and start grinding that out of the equation. Everyone seems to rate it higher than Poker Tracker, but then Poker Tracker 4 hasn’t been out that long and is a massive improvement on version 3.
So I go to the Holdem Manager website and look at the list of sites that I can play at to get it free. The only one that I don’t already have an account with is Everest Poker, so that’s the only choice. For those of you who aren’t aware you can sign up with various sites through their links. Once you’ve accrued a certain number of points you get the licence for the Holdem Manager software for free, rather than the $99 that they charge for the main version.
You know how first impressions are supposed to last? Well Everest Poker has started pretty damn badly in that respect. The software just refuses to install on my machine whatever I do, so I referred to the help pages. Included on there as a list of what information I should send to customer support, including all sorts of stuff like ISP, other software running, firewall etc. I then sent off a request for help with all of those questions answered and detailing the various changes I had tried.
This morning I wake up to an email that basically says ‘We’re sorry you’re having troubles, could you please answer these questions before we send it to the technical team to help.’ And guess which list of questions that I had already answered was pasted in below. Brilliant.